Refund Policy

1. Non-refundable payments

All fees paid to ModSapp — including monthly or recurring subscription fees and any one-time setup or onboarding fees — are non-refundable once paid. By making a payment, you acknowledge and agree that you are not entitled to a refund, in whole or in part, except where required by applicable law.

2. No refunds for change of mind

We do not provide refunds because you changed your mind, found a cheaper alternative, no longer need the service, did not use the service, or used only part of your billing period. We invest time and resources to set up, train and run your assistant from the moment you sign up, so payments cover that work and access — not unused days.

3. Cancelling your subscription

You are free to cancel at any time. To cancel, simply tell us you do not wish to renew (or turn off auto-renewal where available) before your next billing date. When you cancel:

• Your service continues until the end of the period you have already paid for.
• It is not renewed and you are not charged again.
• No refund is given for the remaining or unused portion of the current period.

In other words, cancelling stops future charges — it does not reverse a payment you have already made.

4. Setup & onboarding fees

Setup and onboarding fees pay for the work we do to connect your WhatsApp, train the AI on your business, and configure your account. This work begins immediately and these fees are non-refundable, including if you decide not to proceed after setup has started.

5. The only exception: genuine billing errors

If you were charged in error — for example a duplicate charge, or an amount different from the plan you agreed to — contact us within 7 days of the charge and we will investigate and correct any verified billing mistake. This is the sole circumstance in which a refund or adjustment may be issued.

6. Chargebacks

If you have a billing concern, please contact us first — we resolve genuine issues quickly. Initiating a chargeback or payment dispute instead of contacting us, in breach of this policy, may result in immediate suspension or termination of your account and any owed amounts becoming due.

7. Payments your own customers make

This policy covers fees you pay to ModSapp. It does not cover payments that your customers make to you for your products or services through the platform. Those transactions are between you and your customer; you set and are responsible for your own refund terms with your customers, which you can action from your dashboard.

8. Changes to this policy

We may update this Refund Policy from time to time. The version published on this page at the time of your payment applies to that payment.

9. Contact

Questions about this policy? Reach the founder directly on WhatsApp or at business@aiwithenoch.com.