How ModSapp actually works

ModSapp is an AI sales assistant that lives on your existing WhatsApp number. When a customer messages your business, it replies like a real person on your team — in English, pidgin or a local language — answers questions, takes the order, collects payment, and logs everything. It works around the clock, so the customer who messages at 11pm still gets served.

You run it all from the ModSapp dashboard: chats, orders, catalog, payments, deliveries, leads and analytics — and you can jump into any conversation yourself at any time.

The AI knows your products, prices, delivery areas, hours and FAQs. It's tuned to sound like a real Ghanaian shop owner — short replies, no corporate stiffness, no walls of text — and it knows the real date and time in Ghana, so 'today', 'tomorrow' and delivery timing are never guessed.

When a customer is ready to buy, the AI builds the order — but the money math runs on our server: it recalculates the subtotal from your catalogue, validates any discount code, and adds the right delivery fee. Totals are always correct, even after a messy chat.

Every order stores a full breakdown — subtotal → discount → delivery → total — shown in your Orders screen and on the customer's receipt. Orders move through new → processing → ready → out for delivery → delivered.

Add products with prices, photos and categories in the Catalog screen.

Payments run through Paystack: MTN MoMo, Telecel Cash, AT Money and Visa/Mastercard.

Refunds: hit Refund on any paid order in the Payments screen. Online payments go back through Paystack and the customer is notified; cash sales are marked refunded for your records.

The New Sale screen is a till for walk-in customers. Tap products into a cart (pick a variant when prompted), apply a discount code, choose a delivery area if needed, then take cash, MoMo or a Paystack link. It all flows into the same Orders, Payments and Analytics, so your numbers stay complete.

It hands a chat to a human only when it matters: the customer asks for a person, they're upset, or the order is high value. The chat then moves to Needs attention and you're alerted — no robotic 'please hold', the next message the customer sees is from a real person.

You can jump in anytime: reply from your own WhatsApp or tap Take over. The AI steps aside for 30 minutes, then resumes automatically — or you hand it back instantly. Anything you type yourself, ModSapp quietly learns from for next time.

Each customer becomes a lead with a stage (cold → warm → hot → customer → repeat), the products they're into, how much they've spent and a chat summary. Automations send timed follow-ups — like nudging someone who asked but didn't buy — to recover sales without you chasing.

Assign orders to riders, capture the address and fee, and track each delivery through assigned → picked up → delivered. Keep your riders on file for quick assignment.

The Analytics screen shows revenue (last 7 days and this month), average order value, your AI deflection rate (chats resolved without a human), chat-to-paid conversion, repeat-customer count, and your top-selling products.

You're notified the instant something matters — a paid order, a handoff, a refund — by WhatsApp, SMS and push. ModSapp installs to your phone's home screen like a normal app (no app store), so alerts arrive instantly.

The AI is fluent in English and Ghanaian pidgin, and follows the customer when they mix in a local language such as Twi/Akan, Ga, Ewe or Hausa — replying in the same language and style, naturally.

Setup is hands-off for you. To get going we need:

We connect WhatsApp, train the AI on your business, and you approve the final version before going live.

Need more? A Custom setup adds personalized and advanced features — multiple branches, custom integrations or bespoke AI — tailored and priced to your business. Just ask.